delivery & returns

local delivery. once your order is produced, you can either collect in person at our london studio or it will be shipped to you via royal mail special delivery. delivery is included in the cost of your gown. 

international delivery. we currently ship worldwide and our priority international shipping includes insurance, however any duties and taxes due will need to be paid on arrival of your dress. if you'd like to get an estimate on these costs, do get in touch. if your country is not listed at checkout, you can contact for a quote based on your location.

returns. for all made to order gowns/accessories, these are produced bespoke to you and are non refundable. for all veils, you have 14 days from the date of receiving your item to be eligible for a return. returned items must be unused and in the original packaging, with tags as delivered. return shipping is at the cost of the customer and is non-refundable. please allow up to 30 days to process your return payment. please note all custom clover orders are non-refundable.