faq's
how do i place an order?
once you are ready to make an order you will have two payment options. brides can pay in full upfront via credit card through our website or in a two part payment via bank transfer. if you opt to pay in two parts, we require a 50% deposit to place your order and 50% on collection. we typically produce your gown three months ahead of your wedding giving you ample time for alterations. once your gown is ready, you will be required to collect your gown and make your second payment within 30 days of being notified. we arrange collection appointments in our studio and also offer postage via royal mail within the uk. we post orders every friday using next day signed for delivery. this is included in the cost of your gown. we also offer a london courier service on request. all international brides can pay in full via the website with shipping calculated at checkout. dresses are shipped within 1-3 months or ordering and postage takes 1-5 business days.
what is your lead time?
currently our lead time is 1-3 months. because we produce in london, we are able to accommodate a quick turnaround on orders. with this in mind, the majority of our brides order their gown months if not over a year in advance. if you have any questions about timings, please email us directly.
do you offer alterations?
unless you are working with us on a custom gown, we refer all alterations to our production partner based in london. the cost of alterations is additional to the cost of your gown and varies based on what a bride needs or requests and your maker can provide a quote for you directly. you can email us to request our partners details, once your deposit it made.
what is the difference between made to order/custom?
clover is a made to order bridal brand which means we don't hold stock and our gowns are produced once an order is placed. we measure all our brides waist, hip and bust and use these to recommend the best standard dress size to place an order. the majority of our brides require alterations to ensure their gown fits them to their desired look and length. we do offer custom clover for brides interested in a fully bespoke gowns. custom clover starts at £4000 and requires a minimum of 4 in person appointments here at our london studio. if we currently don't carry your size and you would like to enquire about a bespoke size for a gown in our collection, please don't hesitate to email us.
what should i bring to my appointment?
it is most useful to wear skin colour, seamless garments to your appointment. we recommend varying underwear depending on the gown but generally we love seamless short style shapewear and a strapless bra. we have heels here in the studio however, if you would like to bring your own you are more than welcome. we also ask all brides to kindly limit the amount of makeup/fake tan they wear to reduce the risk of transfer on the samples.
what should i expect in my appointment?
all clover appointments are one hour long and this gives you ample time to try on the entire collection + veils. we offer light refreshments and the opportunity to discuss styling as well as small customisation options should you like. at the end of every appointment we will write down your dress shortlist and take your measurements. if you feel you need to come back to make a final decision, all second appointments are 30 minutes and £20. this fee is redeemable against purchase.
what sizes are your samples?
our sample sizes range from 8-16. if we don't carry your size, please email us as we are able to create bespoke patterns for sizes not currently in our collection.
how many guests can i have in an appointment?
we can accommodate you and up to three guests for all appointments. if you wish to invite more than 3 guests, you are welcome to book the entire studio for up to 6 guests to ensure you have lots of seating. these appointments include a bottle of bubbles. babies and children are very welcome. we also have a lift for pram/wheelchair access.
can i make small changes to the gowns?
all clover gowns can be changed slightly without having to commit to a fully a custom gown. we are happy to accommodate side splits, bespoke sleeves and custom gown lengths. all customisation's are quoted based on detail. you can email us beforehand or ask during your appointment.
what is your returns policy?
all of our gowns are made to order and do to the bespoke nature of ordering, our gowns, jackets and blouses are final sale. veils are fully refundable within 14 days of purchase. please note that returns are at the expense of the customer. please email us to arrange a return.
what underwear do you recommend with your gowns?
we recommend varying underwear depending on the gown but generally we love skin coloured seamless short style shapewear with a strapless bra. our favourite brands include skims for shapewear and wonderbra for strapless bras. the pantry underwear is also an incredible resource for a plethora of undergarment options.
what silks do you use?
our core collection is produced using 100% ivory crepe marocain, a fluid medium weight silk with matt finish and soft sheen. other fabrics we use include crepe satin (a buttery, high shine silk), faille (a structured ribbed silk), organza (a sheer, stiff silk, perfect for layering) and tulle (light netted silk, ideal for veils). all our gowns are lined in 100% silk habotai. we are able to produce gowns in alternative fabrics, please email us if you would like to explore and alternative fabric and or colour.
where are your dresses made?
all clover pieces are designed in london by our founder and designer ally voss and handmade in our south east london production studio. our zippers are made from 100% recycled pet bottles, our garment bags are 100% cotton calico made in the midlands and all box packaging, swing tags and note cards are 100% recyclable and made in devon.